Abstrak
This book comprehensively discusses the concept of total quality management and six sigma. Survival in an ambitious and modern environment requires the organizations to cautiously organize their activities related to quality management. Total Quality Management (TQM) and Six Sigma are the techniques that have been successful in resolving complex quality problems in services and products. The aim of this book is to serve as a valuable reference for practitioners, academicians and students across various disciplines and help those interested in the field of quality management to comprehend core ideas and recent innovative efforts being made in this field.
Kata kunci
Six sigma (Quality control standard)